Consumer Rights & Instructions

Texas Consumer Rights (Required Notice - Texas Health & Safety Code in accordance with Texas Law (House Bill 4224  and Section 181.105)

1. Requesting Your Health Care Records

You have the right to request a copy of your health care records.

To request records, please submit a written request in your client portal, by email, or in writing. 

Please indicate your full name, date of birth, contact information, and the records requested.

2. Contact the Licensing Board/Oversight Authority

Texas Behavioral Health Executive Council (BHEC) 

(Oversees Licensed Mental Health Professional in Texas)

Website: https://bhec.texas.gov

Phone: (800) 821-3205 or (512) 305-7700

Address: 1801 Congress Ave., Ste. 7.300. Austin, Texas 78701

3. File a Consumer Complaint

Texas Office of the Attorney General - Consumer Protection Division 

File a complaint online at:

http://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Consumer Protection Hotline: (800) 621-0508

Mailing Address: PO Box 12548, Austin, TX 78711-2548

Louisiana Consumer Rights

1. Contact the Licensing Board

Louisiana LPC Board of Examiners:   

Website: https://www.lpcboard.org/

Phone: (225) 295-8444 

Address: 11410 Lake Sherwood Ave North Suite A, Baton Rouge, LA 70816

2. File a Baord Complaint:

Complaint Form for LPCs:   https://www.lpcboard.org/file-complaint

3. File a Consumer Complaint
   
   

Louisiana Office of the Attorney General – Consumer Dispute: https://ag.state.la.us/ConsumerDispute

Mississippi Consumer Rights

1. Contact the Licensing Board

Mississippi State Board of Examiners for Licensed Professional Counselors

Website: https://www.msblpc.org/

Phone: (601) 359-1010

Email: info@lpc.ms.gov

Address: 239 North Lamar Street, Suite 402, Jackson, MS 39201

2. File a Complaint: 

Website: https://www.lpc.ms.gov/secure/complaintprestart.asp

California Consumer Rights

1. Contact the Licensing Board

California Board of Behavioral Sciences

Website: www.bbs.ca.gov

Phone: (916) 574‑7830

Address: 1625 N Market Blvd., Suite S-200, Sacramento, CA 95834

2. File a Complaint

Website: https://www.breeze.ca.gov/datamart/complaint.do?applicationId=2